Q1. Has my order shipped?
Contact customer service at 1-800-895-0490 or email [email protected] to ask if your order has shipped.
Q2. How do I cancel my order?
If you wish to change or cancel an order, contact customer service at 1-800-895-0490 or email [email protected]
All orders ship free if shipped to an address in the lower 48 states, excluding items 42 inches and longer.
Q4. What happens if an item is on back order?
If some items are on back order at the time of the order, we will ship you the in stock item immediately and the remaining item will ship as soon as its replenished. No additional shipping charges are applied.
Q6. Is there a warranty on the product I buy?
Manufacturer warranties vary by product, but we stand behind all of the products we sell and are very happy to work with our customers directly to resolve issues relating to product performance.
Q7. Does Harcher Supply charge sales tax?
Harcher Supply collects sales tax for orders shipping to California. Please note that you may be responsible for paying sales tax in states where we do not collect it.
Q8. What methods of payment does Harcher Supply accept?
Visa, MasterCard, Discover, and American Express credit cards are accepted. Payment by PayPal, check, money order, personal check, or wire transfer are also acceptable.
Q9. How do we use your information?
We may use the information we collect from you such as contact information, billing/shipping information, phone number, and email address to serve our customers in the best and most efficient manner possible. Your security is important and we do not sell, rent, trade or give away any of the information you provide us. For more information please read our privacy policy page.
Q10. What if I forget my password?
Simply go to the Login page and select ‘Forgot password?’ below the email and password boxes. Fill in your email address, click ‘Submit’, and an email will be sent to you containing your password.
Q11. Does Harcher Supply offer high volume pricing?
Yes, we do offer high volume quoting, please visit our volume quote page for more details.
Q12. Does Harcher Supply offer a line of credit?
Yes, we offer Net 30 days to qualified customers. Please visit our credit application page for more details.
Still have questions?
Simply call us at 1-800-895-0490 or email us at [email protected]
We’re here to help.
