Warranty

Harcher Supply Purchase Satisfaction Policy (PSP)

Our products are of high quality and we want our customers to be satisfied with their purchase.

Please contact your Account Manager or Customer Service at 1-800-895-0490 and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.

Shipping costs are not refundable. Harcher Supply reserves the right to impose a restocking fee on all returns.

About Warranties

Harcher Supply enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.

Many products offered by Harcher Supply provide a Manufacturer’s Warranty if stated on the website.

Non-Warranted Products

ROPE LIGHTING: Harcher Supply provides service remedies on spooled rope lighting products such as section replacement and invisible splicing kits at no charge and with no shipping charge for one year from the invoice date.

WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Rope Light installation poses serious risks of electric shock which can lead to injury or death.

BALLASTS: All of the ballasts sold by Harcher Supply are first quality products. All ballasts are pre-tested and ready for customer application. Ballasts are rarely defective when they arrive to the end user’s location. Most ballasts that are reported as defective prove in factory testing to be faulty due to improper installation.

WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Ballast installation poses serious risks of electric shock which can lead to injury or death.

All of our ballasts have their respective factory warranties stated on our website. Harcher Supply will assist our customers with these factory warranties in the following manner:

If a ballast is declared defective and is under warranty, the customer asked to contact their Account Manager or Customer Service to request a Return Merchandise Authorization (RMA). With the RMA, our customer may be asked to return the declared defective product at the customer’s shipping expense for factory testing. Upon factory confirmation that the ballast is defective and not a product of improper installation, a credit will be issued to our customer for the returned defective ballast plus the shipping cost from the original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective may take from 2-4 weeks to be declared acceptable under warranty.)

About Damages

We ship glass to all points on the globe. Our packing procedures are one of the Hallmarks of our business. Harcher Supply takes great pride in our very low incidence of breakage in transit. In order for a damage claim to be successful, Harcher Supply must be notified of the damage within one week from date of receipt. As the shipper, Harcher Supply will file the claim on the customer’s behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be accessed according to the amount of the actual damage.

If replacement is required on product that can only be shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage with no additional shipping charges.

Replacement Limitations

If the total amount of the product for replacement for either damage or defective is less than twenty five ($25), a refund, rather than a replacement, will be offered to the customer. Shipping small one item packages severely increases the percentage chances for damage.

Special Order and Non-Stock Items

Special orders and non-stock items are sold as final sale, “no return items.” Please allow an Account Manager to assist you in this kind of purchase in order to guarantee that you are receiving the correct product. These kinds of purchases can incur substantial restock fees from the vendor/factory. In the event that an exception is made and a return is allowed, the customer will assume the restock fees after being advised of their amounts.

Refunds

Customer refund credits are typically processed within 5 to 7 business days. Refund credits can only be issued to the card used during the original purchase according to U.S. law. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc, an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.